The Electricity Company of Ghana (ECG) has promised to resolve electricity billing anomalies that many Ghanaians have been battling with since May 2016.
The company in a statement said “The Electricity Company of Ghana has taken note of various complaints from our customers and stakeholders regarding our meters and billing… The outstanding anomalies, over-billing will be corrected by end of June, 2016.”
The Public Utilities Regulatory Commission (PURC) late last year sanctioned an increase of 59.2 percent and 67.2 percent for electricity and water tariffs respectively but businesses and individuals have since expressed anger over the increment, describing it as astronomical and unreasonable.
There have been protests in June over the rates consumers were supposed to pay. Many Ghanaians claimed they had been over-billed by the company. The ECG in a statement however noted that it has “taken note of the various complaints from customers and stakeholders regarding meters and billing.”
The statement further indicated that the ECG “with support from the World Bank under the Ghana Energy Development and Access Project (GEDAP), introduced a new billing system, Commercial Management System (CMS) to improve the billing system.”
“Since its inception in May 2015, a total of 8.5 million bills have been produced. Out of this total, some billing anomalies of 7, 823 representing 0.09% error have been identified. So far, 4,050 of anomaly bills representing 0.05% of the bills produced are yet to be resolved,” the statement added.
It also revealed that concerns surrounding the application of the software have been addressed, adding that “there is no problem with the CMS software. According to the ECG, “the issues are the usual challenges that accompany initial application of every new system.”
Publish report ECG billing anomaly In a related development, the Institute of Energy and Climate Change Policy (IECP), has asked government to publish the findings made by the task-force it formed to investigate electricity billing anomalies in the country. According to the Institute, “a full publication of the reports unraveling the inconsistencies will help bring closure to the matter and rebuild investor and consumer confidence in the institutions involved.”
Government through the Ministry of Power set up a special Inter-Agency Task force to investigate complaints about bills from the Electricity Company of Ghana (ECG).
The task-force has since submitted its findings to government, but the findings have not been made public. IECP in a statement, questioned the high tariffs and asked government to explain to Ghanaians what caused the anomalies and whether it was the new taxes or the metering software used by the ECG
The company in a statement said “The Electricity Company of Ghana has taken note of various complaints from our customers and stakeholders regarding our meters and billing… The outstanding anomalies, over-billing will be corrected by end of June, 2016.”
The Public Utilities Regulatory Commission (PURC) late last year sanctioned an increase of 59.2 percent and 67.2 percent for electricity and water tariffs respectively but businesses and individuals have since expressed anger over the increment, describing it as astronomical and unreasonable.
There have been protests in June over the rates consumers were supposed to pay. Many Ghanaians claimed they had been over-billed by the company. The ECG in a statement however noted that it has “taken note of the various complaints from customers and stakeholders regarding meters and billing.”
The statement further indicated that the ECG “with support from the World Bank under the Ghana Energy Development and Access Project (GEDAP), introduced a new billing system, Commercial Management System (CMS) to improve the billing system.”
“Since its inception in May 2015, a total of 8.5 million bills have been produced. Out of this total, some billing anomalies of 7, 823 representing 0.09% error have been identified. So far, 4,050 of anomaly bills representing 0.05% of the bills produced are yet to be resolved,” the statement added.
It also revealed that concerns surrounding the application of the software have been addressed, adding that “there is no problem with the CMS software. According to the ECG, “the issues are the usual challenges that accompany initial application of every new system.”
Publish report ECG billing anomaly In a related development, the Institute of Energy and Climate Change Policy (IECP), has asked government to publish the findings made by the task-force it formed to investigate electricity billing anomalies in the country. According to the Institute, “a full publication of the reports unraveling the inconsistencies will help bring closure to the matter and rebuild investor and consumer confidence in the institutions involved.”
Government through the Ministry of Power set up a special Inter-Agency Task force to investigate complaints about bills from the Electricity Company of Ghana (ECG).
The task-force has since submitted its findings to government, but the findings have not been made public. IECP in a statement, questioned the high tariffs and asked government to explain to Ghanaians what caused the anomalies and whether it was the new taxes or the metering software used by the ECG
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